Delivery
All goods are subject to availability. In the event that we are unable to supply your goods we will inform you immediately, advise you of the expected delivery date and give you the option to cancel your order.
Where Do We Deliver?
United Kingdom UK Mainland (Delivery time – NEXT WORKING DAY DELIVERY )
United Kingdom, England, Scotland, Wales.
All goods are sent using a NEXT DAY SERVICE (using Parcelforce Worldwide) for all United Kingdom orders. Your goods can be tracked and you will receive and email notification when your goods are dispatched. You can follow the delivery status of your goods online. Orders received before 5pm will be sent the same day and you will receive the following day (Monday – Thursday). Orders placed on Friday will be delivered on Monday. Orders placed on Saturday and Sunday will be sent Monday and will arrive on Tuesday. Note – ParcelForce do not deliver on Bank Holidays, your goods will be delivered the next working day.
Note – Goods to Northern Ireland, Channel Isles, some parts of Scotland, Islands of Scotland, Isle of Man, Isles of Scilly can sometimes take 2 days.
Europe (Delivery time 2-5 days)
Avez-vous vu notre site français? www.tableaublancmagique.fr
WE DO NOT DELIVER TO PO BOXES – PLEASE USE A NORMAL ADDRESS FOR OVERSEAS DELIVERIES
Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland
We use Parcelforce Worldwide to deliver your goods. You can track the status of your goods online.
We recommend European customer’s buy 3 or more rolls, you can track your order online and this will reduce the cost of delivery.
USA & Rest of the World (Delivery time 3-10 days)
WE DO NOT DELIVER TO PO BOXES – PLEASE USE A NORMAL ADDRESS FOR OVERSEAS DELIVERIES
Algeria, Antigua and Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Dubia, Egypt, El Salvador, Equatorial Guinea, French Guiana, French Polynesia, French Southern Territories, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Japan, Jordan, Kuwait, Lao People’s Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, New Zealand (Aotearoa), Nicaragua, Norway, Oman, Pakistan, Papua New Guinea , Panama, Paraguay, Qatar, Republic of Korea (South Korea), Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, South Korea, St. Helena, St. Pierre and Miquelon Taiwan – Province Of China, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands.
Parcelforce Worldwide global priority couriers are used to deliver your goods. You can track your goods online. Delivery time 3-10 days.
We recommend USA and Rest of the World customer’s buy 3 or more rolls, you can track your order online and this will reduce the cost of delivery.
Note – Delivery times shown are approximate and are not guaranteed for Europe and Rest of World.
Charges
UK & Northern Ireland Delivery
If the items in your order are in stock, ordered received before 5pm will be sent the same day using Parcelforce Worldwide NEXT DAY couriers. Orders received after 5pm will be despatched next working day using Parcelforce Worldwide Next Day serice – your goods will arrive by 5pm the next day.
Note – Goods to Northern Ireland, Channel Isles, some parts of Scotland, Islands of Scotland, Isle of Man, Isles of Scilly can sometimes take 2 days. Additional charges apply for delivery to Channel Islands.
The charge for Postage & Packaging to UK and Northern Ireland addresses is dependent on the total order value including VAT. For orders placed online the charge for Postage and Packaging including VAT is as follows and will be automatically calculated and shown at the time of order.
| Spend (including VAT – before delivery charge) | UK and Northern Ireland (UK Mainland Only) Includes VAT at 20% |
|---|---|
| Under £15 £15 – under £30 | 1st class signed for £3.50 £5.95 £6.95 |
| £60 – £99.99 | £6.95 |
| £100 – £149.99 | £9.95 |
| Over £150 | FREE |
Europe, USA and Rest of World Delivery
For deliveries to addresses outside of the United Kingdom & Northern Ireland the following delivery charges apply:
| Spend (including VAT – before delivery charge) | Europe Express | USA and Rest of World |
|---|---|---|
| Parcelforce Worldwide Courier | Parcelforce Worldwide Courier | Parcelforce Worldwide Courier |
| Parcel tracked online | YES | YES |
| Approximate Delivery Time | 2-5 days | 3-10 days |
| Under £35 | £14.95 | £49.95 |
| £35 – £74.99 | £14.95 | £49.95 |
| £75 – £99.99 | £14.95 | £49.95 |
| £100 – £149.99 | £14.95 | £89.95 |
| Over £150 (up to £500) – additional charges over £500 – please enquire for details | £24.95 | £99.95 |
Any import duty payable in the customer’s own country is the responsibility of the customer.
Returns Policy
We are pleased to exchange or provide a full refund for any unopened products provided that you return the goods to us within 14 days of delivery. If there has been no error on our part we will refund only the cost of the item. We will not refund the cost of delivery and you will be responsible for the return postage and packaging. Please note that we cannot accept opened or damaged boxes as returns. Please ensure that any items to be sent back are returned securely. Magic Whiteboard cannot be held liable for returned items which do not reach us.
If any goods delivered by us are faulty, damaged in transit, deficient of items shown on the delivery note or fail to match the items ordered by you, then you should email us explaining the problem to sales@magicwhiteboard.co.uk within seven working days of receipt and we will contact you to resolve the matter. If we don’t receive notification you will be deemed to have accepted the items as satisfactory.
The address for returns is:
Returns
Magic Whiteboard Limited
95C Blackpole Industrial Estate West
Worcester, WR3 8TJ